Privacy Policy

Effective Date: November 6, 2026

Twin Hills Chiropractic Health Center, P.C. ("Twin Hills Chiropractic Health Center," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website (twinhillshealth.com), utilize our services, or communicate with our office.

1. Information We Collect

We collect information necessary to provide chiropractic care, clinical treatments, and appointment management. This includes:

• Personal Identifiers: Name, physical address, email address, and telephone/mobile phone numbers.
• Health & Clinical Data: Medical histories, primary conditions, intake forms, treatment notes, and health information necessary for care management.
• Billing & Insurance Information: Health insurance carriers, policy/group details, billing addresses, and payment transactions processed through secure, PCI-compliant payment gateways.
• Appointment & Inquiry Records: Scheduling history, consultation notes, online contact form submissions, and customer service requests.
• Technical & Analytical Data: Standard non-identifying website data (e.g., browser type, device information, IP address) collected via cookies to maintain site performance and navigation.

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and coordinate chiropractic adjustments, laser therapy, neuropathy programs, and ongoing clinical care.
• Schedule and confirm patient appointments and consultations.
• Communicate with you regarding your treatment plan, account status, clinical updates, and inquiries.
• Process billing, insurance claims, and payments.
• Comply with Pennsylvania State Board of Chiropractic requirements, federal statutes, and applicable healthcare regulations.

3. SMS Messaging & Mobile Information (10DLC Compliance)

If you opt in to receive Short Message Service (SMS) text messages from Twin Hills Chiropractic Health Center, P.C., we may send non-marketing messages, such as appointment reminders, replies to your questions, and office updates. If you separately opt in to marketing messages, we may also send special offers, discounts, and service updates.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Message Frequency: Frequency varies based on your active appointment schedule and clinic engagement.
• Rates: Standard message and data rates may apply according to your mobile carrier plan.
• Opt-Out Instructions: You can opt out of SMS communications at any time by replying STOP to any text message from us.
• Help Instructions: Reply HELP for assistance, or contact our clinic directly at (570) 546-5454.
• Consent Not Required for Treatment: Consenting to receive SMS text messages is completely voluntary and is not a condition of receiving healthcare services.

4. Information Sharing & Disclosure

We do not sell patient information. Information may only be shared under the following conditions:

• Continuity of Care: With primary physicians, diagnostic imaging facilities, physical therapists, or specialists involved in your healthcare (with patient authorization or as permitted by law).
• Healthcare Operations & Business Associates: With trusted, HIPAA-compliant service providers (such as electronic health records systems, scheduling software, and billing clearinghouses) operating under formal Business Associate Agreements (BAAs).
• Legal Obligations: When strictly required by law, subpoena, court order, or regulatory bodies.

5. Data Protection, Safeguards & Retention

We implement administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, loss, or disclosure.

Pennsylvania Record Retention Mandate: In compliance with Pennsylvania State Board of Chiropractic regulations (49 Pa. Code § 33.209), patient medical and treatment records are retained for a minimum of seven (7) years from the date of the last treatment (or, for pediatric patients, until one year after the minor reaches age 18 or seven years, whichever is greater).

6. Your Rights

Under Pennsylvania healthcare law and federal standards, you have the following rights regarding your data:

• Access & Copies: You may submit a written request to review or obtain copies of your clinical and billing records. Requests are fulfilled in accordance with Pennsylvania statutory timelines and regulated reproduction fees.
• Corrections: You may request corrections or amendments to inaccurate personal or health information maintained in your file.
• Revoke Consent: You may withdraw your SMS or marketing communication consent at any time (e.g., replying STOP).

7. Contact Information

For questions or concerns regarding this Privacy Policy, please contact our office:

Twin Hills Chiropractic Health Center, P.C.
2796 Lycoming Mall Drive
Muncy, PA 17756
Phone: 570-546-5454
Website: https://twinhillshealth.com

Terms & Conditions

Effective Date: October 28, 2026

1. Acceptance of Terms

By using this website, completing online request forms, or opting into our SMS communications, you agree to these Terms & Conditions. If you do not agree to these terms, please discontinue use of this website.

2. Healthcare Disclaimer (No Doctor-Patient Relationship Formed Online)

Information provided on this website or transmitted via SMS is for general informational, educational, and appointment-scheduling purposes only and does not constitute medical advice. Transmitting an online form or message does not establish a doctor-patient relationship; a formal doctor-patient relationship is created only after an in-person clinical evaluation and examination at our clinic. In an emergency, dial 911 immediately.

3. SMS Messaging Terms

By opting in to receive text messages, you authorize Twin Hills Chiropractic Health Center, P.C. to send the types of messages you consented to: non-marketing messages, such as appointment reminders, replies to your questions, and office updates, and, if you opted in to marketing messages, special offers, discounts, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for assistance. Consent is not a condition of receiving healthcare services. See our full SMS Terms & Conditions at https://twinhillshealth.com/terms.html.

4. Privacy

Your use of our website and services is governed by the Privacy Policy detailed above. We do not sell or share mobile numbers with third parties for marketing purposes.

5. Limitation of Liability

Twin Hills Chiropractic Health Center, P.C. and cellular carrier partners are not liable for delayed, undelivered, or misdirected messages caused by cellular network delays or technical transmission failures.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to conflict of law principles. Any legal disputes arising out of website usage shall be resolved in the courts of Lycoming County, Pennsylvania.

7. Contact Information

Twin Hills Chiropractic Health Center, P.C.
2796 Lycoming Mall Drive
Muncy, PA 17756
Phone: 570-546-5454